| Order Information
Why is the price different than what my current
price shows?
Posey website only supports retail pricing. Your
correct price will be applied accordingly.
How do
I know if you received my order?
After placing your order you will receive an order
confirmation via email.
When will my order ship?
Most orders are shipped within 24 hours during
the business week.
You will receive an email with your tracking information
after your order has shipped.
What is your backorder
policy?
If an out-of-stock item is backordered,
the item will be shipped immediately upon availability.
Can I cancel my order?
You can cancel your order as long as the order
has not been shipped. Please call our Customer
Service Department at 800-447-6739 to cancel an
order.
Shipping
and Returns
How are shipping charges
calculated?
Shipping charges are calculated by your order
total. Please see our Shipping Table for exact
charges:
Order
Total |
Shipping
Charge (UPS Ground) |
| $0 - $24.99 |
$8.95 |
| $25 - $99.99 |
$12.95 |
| $100 - $199.99 |
$16.95 |
| $200 - $499.99 |
$24.95 |
| $500 - $799.99 |
$39.95 |
| $800 - $999.99 |
$49.95 |
$1,000 - $1,499.99
|
$74.95 |
$1,500.00 - $2,499.99 |
$124.95 |
$2,500.00 - $3,499.99 |
$174.95 |
$3,500 - $4,499.99 |
$224.95 |
What are my shipping
options?
We ship UPS Ground. Other options available at
our discretion. Please contact our Customer Service
Department at 1-800-447-6739 for expedited deliveries.
What do I do if I receive
a damaged shipment?
Please contact our Customer Service Department
for assistance at 1-800-447-6739.
What if I open my package
and find items missing or defective?
Notification of any shortages or incorrect shipments
must be made within 10 days of receipt of goods.
Please contact our Customer Service Department
for assistance at 1-800-447-6739.
How do I return items?
Please call Customer Service at 1-800-447-6739.
A Customer Service Representative will provide
you with a Return Authorization number and further
instructions.
Are there items that
cannot be returned?
Due to infection control regulations, certain
items such as garments, bed enclosures and bathroom
matting may not be returned unless defective.
Please call Customer Service for more information.
Payment
& Billing
What are my payment choices?
We accept Purchase Orders, Visa and MasterCard.
Will I be charged sales
tax?
Sales tax will be charged in California, Connecticut,
Florida, Illinois and New York.
I need a copy of my invoice.
How do I get one?
To obtain a copy of your invoice, please call
us at 1-800-447-6739 and provide the order or
invoice number and we will be happy to send or
fax you a copy.
Do you accept purchase
orders?
Yes, purchase orders are accepted.
When will my credit card
be billed?
Your credit card will be charged when your order
is placed.
Your charges should appear on your next credit
card statement.
|
