1. Q: How do I place an order online?
A: Log onto www.posey.com and enter the item number/description in
the "search" field. Click on the item number, and then it gives you the option
of "adding to the cart." You may begin shopping.
2. Q: What is the cut off time for placing a Web Order?
A: Orders received after 2PM PST will be processed the next
business day.
3. Q: How can I place an express shipment?
A: For expressed shipments, indicate ship via under the special
instructions. Express shipments must make our 2:00PM (PST) cut-off time. The
website will quote a standard ground shipping charge, however the shipping
charges on expressed shipments are determined at the time of shipping the
order. If you call our Customer Service Department at 800-447-6739, a shipping
quote can be provided.
4. Q: How do I look up my account?
A: Retail Pricing is listed on the web. Your Account # cannot be
obtained online. Call Customer Service to speak to an agent.
5. Q: What is my password?
A: User creates their own password. The password needs to be at
least seven characters long and must consist of letters and numbers. If you
forget your password, click on "forgot my password." Your password will be
e-mailed to you.
6. Q: Why is my pricing different than on the
website?
A: The Posey website only supports retail pricing. If you have a
Posey account, pricing will default to the appropriate contracted pricing once
the order is processed.
7. Q: How do I setup a web account with Posey?
A: Log on to www.posey.com and the web will ask you to create a
username and password. The user creates the username and password.
8. Q: How do I know if you received my order?
A: After placing your order, you will receive and order
confirmation via E-Mail within hours.
9. Q: When will my order ship?
A: Most orders are shipped within 24 hours of receipt during the
business week. If your order is placed online, you will receive an E-Mail with
your tracking information after your order has shipped.
10 Q: Will I be charged sales tax?
A: Sales tax will be charged for orders received from California,
Connecticut, Florida, Illinois, and New York.
11 Q: How do I obtain a copy of my invoice?
A: To obtain a copy of your invoice,
please call us at 1-800-447-6739, and press 2. Our accounting department will
be happy to mail, or fax you a copy of your invoice.
12. Q: What methods of payment do you accept?
A: We accept purchase order via Visa, Master Card and American
Express. Your credit card will be charged when your order is placed. Your
charges should appear on your next credit card statement.
|